Refund policy
Refund and Cancellation Policy
Effective Date: 03/01/2025
Island Rhythm is committed to making sure you’re satisfied with your purchase. Because our products are made to order, please review the policy below carefully before placing your order.
1. Order Cancellation
Orders may be canceled within 24 hours of being placed. After this time, orders enter production and cannot be canceled.
To request a cancellation, contact us at:
info@theislandrhythm.com
Please include your order number.
2. Refunds and Replacements
We offer refunds or replacements for items that are:
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Damaged
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Defective
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Incorrect (wrong item received)
If there is an issue with your order, please contact us within 30 days of delivery.
To process your request, include:
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Order number
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Description of the issue
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Clear photos showing the problem
3. Returns
Because each item is made to order, we do not accept returns for:
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Incorrect sizing
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Buyer’s remorse
Please review sizing charts carefully before ordering.
4. Refund Timing
Approved refunds are processed within 7–14 business days and issued to the original payment method.
5. Shipping Costs
Shipping costs are non-refundable. If a refund is issued, original shipping charges will not be included.
6. Policy Updates
We may update this policy from time to time. Changes will be posted on this page.
7. Contact Information
Island Rhythm
1671 Promenade Circle
Port Orange, FL 32129
United States
Email: info@theislandrhythm.com
Phone: 386-220-3578
Email: info@theislandrhythm.com